Shipping policy

DELIVERY INFORMATION

In Isabel & José We want your shopping experience to be easy, safe and worry-freeHere you'll find all the essential details about how and when you'll receive your order.

AVERAGE DELIVERY TIME

  • Order processing: 1 to 3 business days

  • Delivery after shipment: between 8 and 12 business days on average

📌 Please note: Orders placed over the weekend or on Friday afternoon may take longer to process.

HOW TO PLACE AN ORDER

Buy at Isabel & José It's simple and safe:

  1. Select your product and click on “Add to cart”.

  2. Choose the correct size or color and proceed to checkout.

  3. Please complete your shipping information accurately to ensure smooth delivery.

  4. Click on “Continue sending” and check your address.

  5. Shipping is completely free – no minimum order required.

  6. Continue with checkout and complete your purchase.

💳 All payments are processed in a secure environment with SSL encryption.

PAYMENT METHODS

We currently accept the following secure payment options:

  • Credit card (AMEX, Mastercard, Maestro, Visa)

  • EPS

  • Immediate bank transfer

📌 We do not currently accept PayPal.

SHIPPING AND COSTS

  • All shipping is free.

  • Every order is delivered directly to your home, regardless of the size.

  • To maintain fair prices and reduce environmental impact, we group packages and ship them together once a certain minimum shipment quantity is reached.

  • We appreciate your understanding and support for this more sustainable approach.

IMPORTANT NOTICE

Due to current international shipping conditions, there may be occasional delays.
We are committed to shipping your order as quickly and efficiently as possible.

If you need a express shipping, please contact us:

📧 Email: hola@isabeljose.com