Privacy Policy

INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1

We are glad you are visiting our website and appreciate your interest. Below, we inform you about the management of your personal data by using our site.
It is understood by personal data any information with which you can be identified directly or indirectly.

1.2

The person responsible for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is Isabel & José.
The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3

This site uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller).
You can recognize an encrypted connection by the string "https://" and the padlock symbol in your browser bar.

DATA COLLECTION WHEN VISITING OUR WEBSITE

When you visit our site for informational purposes only (without registering or providing us with data), we only collect the information that your browser transmits to our server (server log files):

  • The website visited

  • Date and time of access

  • Amount of data sent (bytes)

  • Source or reference from which you came to the site

  • Browser used

  • Operating system used

  • IP address (possibly in anonymized form)

The treatment is carried out according to the art. 6(1)(f) GDPR, based on our legitimate interest in improving the stability and functionality of the site.

COOKIES

To make your visit more attractive and enable certain functions, we use cookies:

  • Session cookies: are deleted when you close the browser.

  • Persistent cookies: remain on your device until deleted.

Cookies may collect information such as IP, browser and location.

The legal basis for processing data through cookies is:

  • Art. 6(1)(b) GDPR, if necessary to fulfill a contract.

  • Art. 6(1)(f) GDPR, due to our legitimate interest in optimizing the user experience.

In some cases, we work with third parties (for example, advertisers). You will be informed separately when applicable.

👉 You can manage your cookie preferences in your browser (Internet Explorer, Firefox, Chrome, Safari, Opera).
📌 Note: Disabling cookies may affect site functionality.

CONTACT US

If you contact us (for example, via form or email), the data provided will be stored and used exclusively to respond to your inquiry.

  • Legal basis: Art. 6(1)(f) GDPR (legitimate interest)

  • If your query is related to a contract: Art. 6(1)(b) GDPR

Your data will be deleted once your inquiry has been resolved, unless there are legal retention obligations.

DATA PROCESSING WHEN CREATING AN ACCOUNT AND FOR PROCESSING CONTRACTS

When you create a customer account or place an order, we collect and process personal data in accordance with the Art. 6(1)(b) GDPR to execute the contract.

Once completed, you can request the deletion of your account. Your data will be deleted after the statutory retention periods expire, unless you have consented to further use.

USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Newsletter subscription

If you subscribe to our newsletter, we'll use your email address (and optionally your name) to send you updates.
Subscription requires your express confirmation (double opt-in). You can cancel at any time.

  • Legal basis: Art. 6(1)(a) GDPR (consent).

6.2 Email marketing to existing customers

If you provided your email address upon purchase, we may use it to send you offers for similar products.

  • Legal basis: Art. 6(1)(f) GDPR (legitimate interest in direct marketing).

You can unsubscribe at any time by writing to us at hola@isabeljose.com.

DATA PROCESSING FOR ORDER MANAGEMENT

To fulfill your request, we share the necessary data with:

  • Transport companies (for delivery).

  • Payment providers or banks (to process payment).

Legal basis: Art. 6(1)(b) GDPR.